Air Safety Support International Limited (ASSI) is committed to respecting your privacy and protecting your personal information.

ASSI processes personal information, which includes what you tell us about yourself and what we learn during our relationship with you, to enable us to carry out our work. We will never share your personal information with anyone else and we promise to keep it safe and secure.

This Privacy Notice provides general guidelines on what to expect when we collect personal information.


What do we mean by personal information?

Personal information means details which identify you or could be used to identify you, such as your name and contact details.


Why do we process your personal information?

We process personal information to enable us to carry out our work which may include:

  • consideration and investigation of complaints and policy issues,
  • formal enforcement actions,
  • providing advice and information,
  • maintaining our own accounts and records,
  • supporting and managing our employees,
  • undertaking research,
  • administration of licences,
  • maintenance of an aircraft register,
  • internal support functions,
  • corporate administration and all activities we are required to carry out as a data controller.

Types of data we collect

We process information relevant to the above reasons/purposes which may include:

  • personal details 
  • family details
  • financial details
  • employment and education details
  • details of complaints, incidents and grievances
  • visual images, personal appearance and behaviour
  • responses to surveys

We also process special category personal information that may include:

  • physical or mental health details
  • offences (including alleged offences)
  • criminal and legal proceedings, outcomes and sentences

When you contact us

People who call us

When you call us, we may ask for personal details for verification purposes. We use this information to make sure that we are talking to the right person and to help us locate your information. If you are making a general enquiry we may collect personal details to return your call or to pass on information related to your case/application.

People who email us

Any email sent to us, including any attachments, may be monitored for reasons of security and/or monitoring compliance with IT policies. Email monitoring or blocking software may also be used. Please be aware that it is your responsibility to ensure that any email you send to us is not in breach of any law or regulation. 

People who apply to us for a service

We must hold the personal details of people who have requested a service in order to process that approval. We keep records of the services provided, such as the issue of a pilot's licence, for the duration of the licence holder's aviation career and/or in accordance with applicable regulations. We are required to keep medical records for specified time periods, according to the class of medical certificate held.

People who apply to work at ASSI

When individuals apply to work at ASSI, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example, where we want to take up a reference or obtain a 'disclosure' from the Disclosure and Barring Service (DBS) we will not do so without informing the applicant beforehand unless the disclosure is required by law.

Personal information about unsuccessful candidates will be held until after the recruitment exercise has been completed. It will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities or for equality and diversity purposes, but no individuals are identifiable from that data.

Once a person has taken up employment with ASSI, we will compile a file relating to their employment. The information contained in this file will be kept secure and will only be used for purposes directly relevant to that person's employment. Once their employment with ASSI has ended, we will retain the file in accordance with the requirements of our retention policy and then delete it. 


Subscribers to our website

By signing up to email alerts and providing your email address, you are consenting to us providing you with safety information and updates on changes to ASSI and air safety and security regulatory matters. We will never share your email address with anyone else and we promise to keep it safe and secure for as long as you wish us to include you in our alerts. You can change your mind at any time by emailing enquiries@airsafety.aero.


Website Cookies

Our website uses cookies to gather information about your experience while using our website. This helps us to ensure that the website is useful for all visitors. We also use cookies to enable our website to remember your actions and preferences such as your login.

If you continue to browse our website without changing your cookie settings then we will assume that you are happy to receive these cookies from our website.

If, however, you are not happy to receive cookies from our website, you can change your browser cookie settings at any time so that you will be notified when any website tries to send you a cookie. At this point you can choose to accept or refuse the cookie. In addition you can also delete historical cookies from your browser at any time.

In order to manage cookies please refer to your web browser’s ‘help’ function, which will guide you through the process of managing your browser’s privacy settings. Alternatively, you may want to visit www.aboutcookies.org, an independent website which contains comprehensive information on how to do this on a wide variety of desktop browsers.


Google Analytics

When someone visits www.airsafety.aero we use a third party service, Google Analytics, to collect standard internet information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

If you wish to avoid Google Analytic cookies consider Google’s browser plug-in available for most web browsers “Opt-out of Google Analytics cookies“.


Other Organisations

Sometimes we may need to share your personal information with other organisations, for example when we need to investigate incidents with airlines or airports. In most cases we will be able to do this by removing your personal information. If the nature of the investigation means that we need to share your personal information we will obtain your consent beforehand. 


Your Rights

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at enquiries@airsafety.aero or write to:

Data Protection Officer
Air Safety Support International
Floor 2, The Portland Building
25 High Street
Crawley
West Sussex
RH10 1BG

How we meet the General Data Protection Regulation

AIR SAFETY SUPPORT INTERNATIONAL

Floor 2, The Portland Building, 25 High Street
Crawley, West Sussex RH10 1BG,
United Kingdom

AIR SAFETY SUPPORT INTERNATIONAL © 2018

AIR SAFETY SUPPORT INTERNATIONAL LIMITED IS A WHOLLY OWNED SUBSIDIARY OF THE CIVIL AVIATION AUTHORITY.
REGISTERED IN ENGLAND, COMPANY REGISTRATION NUMBER 4104063. REGISTERED OFFICE IS CAA HOUSE, 45-59 KINGSWAY, LONDON, WC2B 6TE.
VAT REGISTRATION NUMBER GB 771 5482 14.